BDO Blocked Account

I've mention here before about the bad experienced that I had with Chinabank that is why I moved to BDO. Well so far they have good service, most thing that I love is their hours of operation. One thing that they need to improve on is their online service. First of all before you can start using it you need fill out a form online and then print it out and bring it to a BDO bank. I find it not good because that is why you are doing things online because you don't like the hassle of going to the bank. They should improve this. I have a Citibank and their online service is superb. Next thing that they need to improve is asking to change the password every 6months. I find it really really a hassle because I don't login that much and since I am changing my password I am getting confused. This is not the first time my account got blocked. Now I need to call their center to reset it but I still need to look for my TPIN to be able to do it. Haayss really an inconvencience for me. I hope they would do something to improve their online service.

Balinsasayaw

It was my Dad's birthday last January 25. My mom says he texted my brother Darwin to ask if he was able to greet daddy a happy birthday. He said he forgot, and to compromise I guess he offer to have a dinner at Balinsasayaw at Silang Cavite. It is not our first time there and I really like the place. We ate 1 bilao with different menu, food good for 8 persons. It includes inihaw na pusit, fried boneless bangus, nilasing na hipon, inihaw na liempo, lumpia shanghai, tortang talong it also comes with 2 platter of fried rice and fruits for dessert. While waiting they gave us some peanuts and hot soup was served before the main meal.

Aside from the good food I love the cool breeze of the wind. It is near Tagaytay so the temperature is really cool, specially this month of January. Some of us actually ordered hot coffee for our drinks to lessen  chilling that we have. They also have a small souvenir store where you can buy some native bags and accessories. I'll post some pictures once I got them off my camera.

 

 

 

 

Green Laptop

One of my daily activity is browsing the web and playing online or network games. I had a desktop computer with AMD Dual Core Process and 1GB of memory. I have this computer for 3 yrs now. If given a chance I would like to have a Dell Inspiron 17.3" with Intel Pential Dual Core T4300 Processor. This is the very last in my list and consider just a dream which I hope someday would come true. It may not be this model but I dream of having my own laptop. Something that I can bring when I travel which I can use for entertainment or making a blog on the spot. Of course if you have a high quality gadget it should come with a trendy accessory.

Egay's Tinapay Cooking Lesson

Hello guys! I didn't catch the 1st shuttle last Saturday so I was sitting on the back of the van having a chat with our great guy Egay. This time he did not have a long call. Actually he got finish first before me. It was a long travel from EPZA going to Molino and Mr. Egay share his hidden knowledge about cooking. He taught me about chicken cordon, how to make boneless bangus, kaldereta, morcon, lumpiang tuna and some techniques in cooking.  There is really no dull moment (ika nga sa QA eh no dead air, lol). I hope one day I will be able to try some of those menu that he taught me or much better if Egay would bring sample of his specialty, hehehe.

Social Spark - The account does not have sufficient funds to do this masspay

Last month I was excited to withdraw my earnings from Social Spark. Then I find out that the minimum payout was increased from $20 to $50. I still have some pending payments which will add up to $50.40 this month.I received a confirmation email earlier that I was paid for my last post which will make my earning acceptable to withdraw.

I was shock to see this error:

There were problems with the following fields:
    * The account does not have sufficient funds to do this masspay

On my understanding it looks like Social Spark doesn't have enough funds to pay the bloggers. I have submitted a ticket already but so far no reply yet. I hope they would be able to resolve this issue right away and also I pray that they would bring the minimum payment down to $20.

Egay Tinapay

At work we have two shuttle service who pick us up going to work and also bring us to a drop point going home. Everyday, after the end of our shift, I always hurry to be able to catch the first shuttle. It is because the 2nd shuttle will only leave if everyone is ready to go. This means there should be no more agent on a phone call so that the TL and the workforce can leave too.

Yesterday I got a call around 9am which is the end of our shift. It was a quick call and I was able to finish it right away. But then most people are on a hurry so I missed the first shuttle. There are still agents on the phone so I decided to go the bathroom to take a pee and after wards buy food for our lunch at home. I ride the van while others are smoking and chatting outside. James pass by driving a van and Cal decided to go with him since he will go to SM Bacoor which is very near to Cal's house. I guess it is already more than 30 mins and still the shuttle haven't leave. We find out that Egay was still on the call. He was one of the great old man at work who is knowm for building rapport not only with our customers but to everyone. If you ask him something expect a very broad answer. (peace tau Egay!) Good thing Myra was there to entertain us while waiting. She had a lot of funny stories about her experiences with our customers. She is a good story teller because you will really feel what she talks about. Her tone while telling the story and  her memory of the actual name and words  of the customer somewhat amazes me. I guess it is because I don't have good memory and because of that a good story sounds nothing when I tell it. (haha)

Egay finished the call around 10am which an hour after a shift. In which if I was able to catch the first shuttle I am already home. Well, I got home at pass 11am. Good for him, he gets paid for the 1hr OT but us who waited it is OTY (Oh Thank You).

Hey! Egay you owe us something, you should buy pansit for the OT pay that you get... hehehe.

Mead Johnson, Maker of Enfamil, Loses Multi-Million Dollar False Advertising Case Against Store-Bran

This is a sponsored guest post written by a Press Release on behalf of PBM Products. Post powered by Sponzai.

GORDONSVILLE, VA., December  2 , 2009—PBM Products, LLC, a leading infant formula company that supplies store-brand infant formulas to Walmart, Sam's Club, Target, Kroger, Walgreens, and other retailers, has received a favorable jury verdict and a $13.5 million damages award in its false advertising lawsuit against Mead Johnson & Co., the operating subsidiary of   Mead Johnson Nutrition Company (NYSE: MJN) (“Mead Johnson”), the makers of the national-brand Enfamil® LIPIL® Infant Formula.  Mead Johnson is 83 percent-owned by Bristol-Myers Squibb.

PBM’s lawsuit claimed that Mead Johnson engaged in false and misleading campaigns against PBM’s competing store-brand of infant formulas, suggesting they do not provide the same nutrition as Mead Johnson’s brands.  PBM’s store-brand infant formulas cost up to 50 percent less than Enfamil® LIPIL®.  The $13.5 million in damages awarded by the jury in the United States District Court for the Eastern District of Virginia is one of the largest damages awards ever for a false advertising case.

“This decision by a jury of the people confirms that Mead Johnson’s ads have been false in suggesting that there is a nutritional difference between our store-brand formula products and their products, when in fact the only major difference is price,” said PBM CEO Paul B. Manning.  “Despite Mead Johnson’s scare tactics, parents are assured that PBM’s formula products are as high quality and nutritious as Mead Johnson’s.”

U.S. District Court Judge James R. Spencer issued his written rulings yesterday following the November 10^th jury verdict. Judge Spencer’s written rulings permanently enjoined Mead Johnson from making any false statements concerning PBM's infant formula, including the claims Mead Johnson previously made in Enfamil advertising that "It may be tempting to try a less expensive store brand, but only Enfamil LIPIL is clinically proven to improve brain and eye development," and "there are plenty of other ways to save on baby expenses without cutting back on nutrition."  The Court also ordered Mead Johnson to retrieve from the public domain all advertising or promotional materials containing these or any other false claims about PBM's store brand infant formula.  

The details of the decision and the complaint are posted online in full at:

·      http://www.pbmproducts.com/docs/Order_Laches.pdf

·      http://www.pbmproducts.com/docs/PBM_Complaint_MJ_III_LIPIL.pdf

The nutritional supplements under examination in the case are two fats, DHA (docosahexaenoic acid) and ARA (arachidonic acid), which Mead Johnson calls “LIPIL®” solely for marketing purposes and touts as promoting infant brain and eye development. PBM’s claim focused on Mead Johnson’s direct mailing to more than 1.6 million parents of an alarming blurry picture of a child’s cartoon duck next to a clear picture of the same image which suggested that anything other than the Enfamil LIPIL® blend of ingredients is inferior and will result in poor eye and brain development.  Other parts of the false advertising campaign consist of statements that only Enfamil LIPIL has been proven to confer visual and mental benefits on infants, and store-brand formulas are a “cut-back in nutrition” compared to Enfamil. 

PBM successfully argued that these advertisements were false and misleading especially since PBM store- brand infant formulas have the same nutrients at the same levels as Enfamil.  PBM infant formulas are formulated to contain DHA and ARA, and are sourced from the same supplier in amounts which equal or exceed the DHA and ARA in Mead Johnson’s Enfamil LIPIL®. 

This decision marks the third time PBM Products has sued Mead Johnson for false advertising claims. On the prior occasions Mead Johnson admitted that it made false claims about PBM’s products.  It is also the first false advertising case to focus on the issue of DHA and ARA nutritional ingredients in formula, which were introduced into the market in 2003 and have become a staple in recent years by many brands as key components for infant development.

“This jury verdict should send a significant and clear message to Mead Johnson about the way it conducts marketing and advertising for its brands,” said Manning.  “This lawsuit also demonstrates our complete commitment to defending our products and the valuable brands of our retail partners.”

“As a parent and supporter of children’s medical research, I take a personal responsibility in assuring our customers that the products we produce are healthy and nutritionally equivalent to brand names like Enfamil® LIPIL®.  It is important, especially now, for parents to know that there are lower priced yet highly nutritious store-brand formulas that will provide the same benefit to their children as any national brand name formula product,” Manning added.   

The U.S. infant formula market is estimated at $3.4 billion and the global market is estimated at $7.9 billion.

All of PBM’s formulas, and for that matter all of U.S. infant formulas, are subject to the exacting standards of the U.S. Food and Drug Administration (FDA), pursuant to the Infant Formula Act of 1980.  This legislation vested FDA with the authority to ensure that all infant formula products sold in the United States provide the necessary levels of identified nutrients required for the growth of healthy babies. For more information, visit this FDA link.

PBM Products was represented by the law firm Kramer Levin Naftalis & Frankel LLP.  Partners from the firm’s advertising practice, Harold P. Weinberger and Jonathan M. Wagner in New York, led the team.  

About PBM

PBM is privately owned and based in Gordonsville, VA.  PBM companies specialize in manufacturing, distributing, and marketing consumer food, nutritional, and pharmaceutical products. For more information, visit www.pbmproducts.com.

Enfamil® LIPIL® are registered trademarks of Mead Johnson & Co.

Congrats Pinky

Yesterday morning I received a text message from Pinky. She said she is already at the hospital due to bleeding. I know its already her due date and if my memory is right she told me her ML will start on January 20. After that text message I never heard from her again. Last night while I was waiting for our shuttle I decided to send her a message to check how she was. She said she gave birth late afternoon to a healthy baby boy whom she named Johan Gabriel.

Congrats Pinky!!! We are planning to visit you soon.....

Application Abroad

My husband is jobless for almost 4 years now. His last job was a sales associate with an insurance company. It is not good because he doesn't have a basic income. He would only get money if he will be able to close a sale. For the past years he is the one taking care of our kid and doing house chores. I know it is a tough job because during my day off I am the one taking care of David and Rhaine and doing some household chores. It is tiring and sometimes frustrating. I would prefer working at work rather than doing household chores the whole week.

As a guy or father of the family, I know how he feels, that is why I don't or never criticize him about it even when we have some fights. He tried applying but I guess because of his age and not much of an experience he was having a hard time looking for a job. This year he is decided to work abroad instead. He tried to apply for abroad for a couple of times last year but no luck. This time he wanted to apply more often because our family is now growing and we need more money to be able to support our kids needs. By this year also our new house might be turn over to us and we need extra income to fix it since it is a bare unit.

If I will be given a choice I will not let him go away. If only we have an extra money to open up a business it would be better. I am used to having him around and I am not sure what will happen if he leaves. Anyway I need to be strong and be ready to what ever may happen. So far he had a lot of applications recently but nothing confirm yet. There was one for Malaysia which I told him not to go because the offer is not that good. I pray to God to guide us to what would be a better decision.

Another Reunion

I've been to two family reunions a few weeks ago and this morning my original and first Team at Dell will have our get together. I was hired at Dell on May 15, 2006 and Jonathan Guerrero is my first team leader. Our team had a lot of fond memories. It has been almost two years since I resigned and each of us now have our own new world. I hope those who agreed to come will be able to do so. Each of us will bring something to eat and I am planning to bring either liempo or litson manok from andoks. I know this is going to be a fun day! See you guys later.

Do You Believe in Ghost?

I've seen a lot of pictures online, from email and through the news about ghost being taken on the background. I don't know if I will believe it because with the technology that we have today a picture can easily be edited.

Earlier today after my one to one meeting with my Team Leader she showed me a picture of one of our training rooms. She said it was taken about a week ago. It was taken to have a proof that before they enter the room all the computers are already on. She took the shot outside the room through the cleared glass window. She made two shots one after the other. This week she was about to show shots taken by her daughter to one of our officemate and she pass through those two pictures. She was about to delete one of it when she noticed something. On the second shot there was a guy without a head wearing a white shirt standing near the end of the room. She actually zoom it and definitely it is a guy with his arms crossed. When she was zooming it and the body was getting clearer I have this gruesome feeling. She said her cellphone is not that advance to be able to do such magic. I believe her that it was not edited, I know my TL and I know she will not do such thing. If I will be able to get a copy of the picture I will post it here as well.

Here it is, what do u think?

David is Sick

Wednesday night I was helping David with his assignment. After writing letter Hh and Ll and coloring some fruits and vegetable he told me he is already tired and would like to rest. I thought he was just playing around since at school if he doesn't feel like writing he would tell his teacher that he is sleepy. I did check his temperature and its only 37 degrees. The next day my husband told me that David actually did get fever during the night ranging from 38-39.

My husband did not let David go to school Thursday & Friday. We are planning to bring him to the doctor later after my shift. I guess due to sudden increase of temperature most people now have colds and cough. Actually all of us Robin, me, David and Rhaine all have colds. David doesn't have good immune system when it comes to colds and cough. Most of the time he gets confined because of a bad cough accompanied by fever. I hope and pray that he will not get confine and will get well right away.

Hawaii Personal Injury Lawyer

If you've affected by injury or death because of negligence of someone else like through car or motorcycle accidents or maybe victim of medical practice then you need the best Hawaii Personal Injury Attorney. You can contact law firm of David W. Barlow in trying to get the compensation that you deserve. They have offices in Honolulu Hawaii and West Oahu. They offer no fee guarantee which means you pay no attorney's fee unless they won the case. For free consultation you can call them at 808-375-7415.

Mind Your Own Business

I wonder why she is being affected with my post. I've been posting lately about different quotations for wife and husband on my wall in facebook. I have 177 people on my list I am sharing it with and there was this lady who is over reacting to it and getting mad at me. She was telling that I don't know anything and  I should not give unsolicited advice and "wag daw ako mag-magaling." It is true I don't know everything. But take note  you cannot hinder me from sharing quotes that I love to everyone on my list. I am not posting it to give you advise, we are not close for me to do it. I admit I got inspired looking for those quotation because of her post about her issue with her husband which she is posting in public. Well, I already stop posting quotes in facebook and I hope she would no longer bother me.

"Learn to admit your mistakes and learn from it"

Clenched Fist Vs Open Hands

I was reading an article online about Getting Angry and I find it really interesting. When you're angry what do you feel? Usually we have this emotional intense within us that wanted to explode, we wanted to clench our fist and punch someone or in some cases we could be shaking until we release that feeling of rage, in short it is not a happy feeling. Learn to let go of that bad feeling and open your hands. When you wake up in the morning with a clenched fist, open them and let go.When you feel like you wanted to punch someone, open your hands and let go. Don't let anger, frustration or resentment overcome you.

Most creatures (like birds) doesn't have thumbs to close their fist, they don't reflect on their circumstances and calculate how miserable and angry they are. They are living one day at a time, doing the best of what they have. Look at all the good things that you have and thank God for every little thing.  Let you be in control. Once you experience the happiness of having open hands you will relax your finger as soon as you notice it closing. Happiness relies on your hands.

Endaya Clan Reunion 2010

Every year we have our Endaya Reunion held in Cuenca, Batangas. There I met Tita Vivian who is a cousin of my mom. We really had a very big family. My great grandpa had 2 wives. He had 9 kids from his first wife and 5 kids on the 2nd. I wonder how come in those days a lot of people have a lots of kid. They say life was so hard then but they were able to raise a very big family. And take note those kids now have a very stable life. My lolo actually have 13 kids. Its amazing to know your ancestors and find out where you came from. I hope this gathering will continue as long as Endaya Clan lives.

Family Tree of Endaya Clan starting from my Great Grandfather

My Lolo & Lola

This year the motif of the reunion is hawaiian. Mostly everyone are wearing clothes with floral design and some are wearing swim wear dresses while others just come as they are. As usual there are lots of food for everyone. I wonder how many litson they have because it was overflowing hehehe. There is also ice cream stand on both ends of the area if you want to chill up. To make the event interesting there was a raffle for everyone, there are some gift bags and cash given away. They also give out bubbles and magic towel for the kids. A lot of people also participated by showing their talents by singing, dancing and having a simple joke skit. To make the event memorable they put a photo booth so that you can have a picture with your family, and thats for free.

David with his Hawaiin outfit

Mamu

Juta MahaMega

My husband wanted to work abroad. Last year he did not proceed with his application because the cost of the placement fee is too much. This time he got hired again. I want to stop him because when I search online about their broker it was a bad news. He applied for Production Operator at Imes Global Inc. at Baclaran. He was only given an offer of 900 ringgit (Malaysian Currency) which is about P11700, Aww!!!! He told me they will be given OT so that they can earn more. But when I searched online their broker have a lot of hocus focus. Here are some of the info that I got. You can register at OFWGuideforum.com so that you can read more.
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Warning po sa mga OFW na gustong mag work sa malaysia, kung ang magiging broker nyo ay ang JUTA MAHAMEGA SDN BHD na nakabase sa Malaysia Island of penang, wag nyo na po ituloy apply nyo, kasi marami na pong reklamo ang agent na ito dito sa Malaysia, Sobra ang gulang ng management nito, bukod pa sa halos kalahati ang iooper sayong sweldo ng tunay na ibinigay ng kumpanya para sa worker. Marami silang mga binago sa kontratang pinirmahan na walang abiso, parang mga sardinas sa loob ng bahay ang mga tao, etc. kaya warning sa inyo lalo na sa mga taga CEBU kasi dun malimit na nakakakuha sila ng tao dahil na isisagad nila sa pinakamababang oper na higit sa kalahati ng tunay na sweldo. Warning lang ito nasa inyo pa rin ang desisyon , samalat po mga kabayan.

Actually AMAZCO ang dating pangalan ng AGENT na ito , pero nag-kaproblema sila dito sa malaysia dahil na rin sa mga reklamo then di sila nakakakuha ng tao kasi nga may problema agent nila nagpalit sila ng name na JUTA MAHAMEGA, ang dating agent na kontak nila sa pinas ay ang SERVIECON, pero sa pagkakaalam ko bumitaw na sa kanila ang SERVIECON dahil na din sa dami ng reklamo, ang owner nito dito sa malaysia ay si JULIE KHO at eto ang address nila dito sa malaysia : 11A-5-4, New Bob Place, Jalan Gottlieb, Georgetown 10350, pipitsugin lang ang agent na to yung mga reklamo natatakpan kasi malakas maglagay ang mayari nito,Isa ako sa nagoyo ng AGENT na to palibsaha firts time ko mag apply sa ibang bansa kaya eto inaantay ko na lng matapos kontrata ko dito di na me mag rerenew.Paala ala lang po mga kabayan.
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oo Sir, libre naman po bahay kuryente at tubig ayun sa contract na pinirmahan namin, pero this year binigyan nila ng limit ang sagot nila sa kuryente ,bale 10rm bawat head lang ang sinsagot nila ,so kung halimbawa sampu kayo sa bahay 100 rm sagot nila, pero ngyon nasa 7 na lng kami sa bahay , nalagpas kami ng 130 rm, so sa 7 katao per 10rm 70 rm lng sagot nila the rest kakaltasin sa inyo, walang ganun sa kontrata sa pinirmahan namin,, binago nila ang nasa kontrata, meron pa kaming binayarang Brokers fee bukod sa placement fee na equal sa 1 month salary mo,so doble ang binayaran namin na nung malamn namin base on malaysians law wala nmang Brokers fee dito at bawal nga daw yun dito, nung tinanong nmin sa agent dito ang itinuturo ang agent sa Pinas daw may pakana nun, hehe sino kaya talaga??marami png kalakohan ang agent na to dito,marami din sa OT at leave namin di nababayaran,pag nireklamo mo next time lng sasabihin sayo hanggang makalimutan na,
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Actually Bro. nung una di namin hawak, kaso may nireklamo namin sa Motorola opis sa USA, may nag email sa aming isa, sinabi namin mga problema namin regarding passport kaya ayun nagemail ang Motorola USA sa Pinang HR then inutusan ang agent dito na ibigay ang mga passport namin , kaya hawak namin passport namin kaya pwde kami magbakasyon, wag kayo papayag na di nyo hawak , mababa talaga offer nyang mga yan, ayon sa info namin, mga 3k RM ang bigay ng Globetronics sa mga tech at engineers dito , yang offer na yan sa inyo si Julie lang ang may offer nyan , yung iba sa kanila na,ang laki ng sa kanila mas malaki pa sa ibinibigay sa inyo, wag kayo papayag .totoo bro mga 40k talaga babayaran nyo dahil sisisngilin kayo ng Brokers fee, pero WALANG BROKERS FEE base on malaysian law bro, yang brokers fee na yan para kay MR Sim yan ,yung Singaporian na magiinterview sa inyo na pagdating namin dito sa malaysia ni anino di namin nakita,tama ka dun bro POEA law 1 month lang talaga ang babayaran, wag na sana kayo matulad sa amin, sabihin mo rin sa mga kasama mo bro or ibigay mo sa kanila tong link ng forum para at least alam nila, Yan ang dahilan kung bakit bumitaw sa kanila ang Serviecon na fating agent nila dyan sa Pinas, dahil sa dami ng hidden agenda ng Juta Mahamegang yan, Kung mababasa mo yung unang post ko Amazco ang dating name nyang agent na yan, nagkaroon ng problema dito sa PInas kaya nagpalit ng name ng agency pero same company pa rin ,same na owner, same na panduduga. Warning lang to bro, sa inyo pa rin pagpapasya, sana makatulong..
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kasamahan ako ni joel sa motorola penang dati at kauuwi ko lang ng pinas..2 yrs lang ako dun at di ko na natiis panloloko ng juta..tama ang sabi ni joel,pag isipan nyo mabuti ang pagpunta nyo ng malaysia lalo na kung juta ang hahawak na agency sa inyo. Grabe ang panloloko sa inyo ni kelly...650 ang basic? kalevel nyo lang ang mga operator sa motorola. pano kung pamilyado kayo? at wala pang ot? 650 sarado ang basic nyo plus kakaltasin pa yan pag may sobrang konsumo sa kuryente. Maghanap nlng kayo ng iba dahil sigurado na magsisisi lang kayo if ever tinanggap nyo ang offer.

Mga halang ang kaluluwa nila Julie kho at kelly lau. iniisip lang ng mga yan ang kumita ng pera at huhuthutin lang ang mga pinoy. Guys, wag tayo tumulad sa mga Operator ng motorola na hawak din ng Juta....kumikita lang sila ng halos RM500/month plus deduction na RM100 sa levy per month...inaabuso ng juta ang kamangmangan at mga walang kalaban-laban na mga indonesian operator..Gusto nyo rin bang maabuso tulad nila? 

Guys..mag isip isip po tayo..mahirap magsisi sa huli.
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Good PM.

Ngayon ko lang po nabasa ang topic na to. regarding po dito, galing po ako sa IMES Global agency kaninang umaga lang for orientation. ang i-naaplayan ko po ay production operator. ang offer po nila ay 900 ringgit/month and free accomodation di po kasama ang food. kaya po nung nalaman ko na ganun ka baba i agad na po akong umalis. ang broker po nila ay ang JUTA MAHAMEGA buti nalang di ko po grinab kasi ganun pala sila.

god bless to us all...
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Naku di ko po alam kung pano ang gagawin dun!alam ko kasi magdodown ka sa agency para sa processing ng VISA mo, kung magbabackout ka pwde naman yun kaso di mo na yata makukuha yung downpayment mo. Kung operator ang inapply mo dun malamang nasa 900 RM sweldo mo, 900RM X 13 is equal to 11700 peso(pwde kitain yan dito sa pinas), 450 Rm ay allowance mo para sa food and iba pang common needs mo, matitira sa yo ay 450Rm , linis mo sa peso ay 58XX, palagay mo kapatid sulit ba yun para umalis ka ng bansa at makipagsapalaran, mababa yun.Hwag kayo maniniwala sa JUTA kapag nangako silang meron laging OT, ganyan din sabi nila sa amin, pero pagdating dun di sila nagpapasya tungkol sa OT kundi and HR ng company, at tulad ng sinabi ko na dati , WALANG KINALAMAN ANG JUTA MAHAMEGA SA OPERASYON NG PRODUCTION dahil sila ay contructor lang sa malaysia na ang tanging gawain ay mag provide ng manpower sa company, wala silang kinalaman sa operation ng production, kung gusto mo magbackout kausapin mo yung agency dito sa pinas then sabihin mo kung bakit mo gustong magbackout. Tulad ng sinabi ko rin dati, ang ginagawa ko po dito ay tanging paalaala lamang, kayo pa rin ang magpapasya para sa inyong sarili, mahalaga nasabi ko dapat ninyong malaman tungkol sa magiging kalagayan ninyo dun sa malaysia, yung lamang po.
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IMES....galing din ako jan. also i found out na meron din silang hiring for malaysia na operator...
pinipilit nga ak i undergo ng interview eh sabi ko hinde na dahil JUTAHAMEGA ang partner nyo, dahil alam ko ang kasakiman nyan. gulat yung staff eh...

not anymore...

Swollen Ear

I really find the silver earring of my little baby adorable. It makes her more of a lady. The other day when I got home my husband told me that the right ear of Rhaine is swollen. One of our neighbor says it looks like it has a pus. I remember when I was still a kid that my ear gets infection if I am not wearing gold. I am thinking maybe Rhaine's ear is sensitive. My husband put oil on it but still it is reddish and swollen. What I did is I pull the earring which makes her cry out loud. My husband who is in the bathroom that time thought that our baby fall or something. I told him I just pull her earrings out. I noticed some wound scabs on the earrings and on the lock. I guess it was really painful because for several minutes she was crying. I cradle her, took her out of the house, try to play with her, sing her a song and she wouldn't stop crying. After several minutes of crying I give her milk even if its not yet time and that makes her calm down. Yesterday I check his ear and it is no longer swollen but I couldn't see the hole. I would like to put her earrings back but I am afraid that it might swell again.

I read online that it is not good to put earring on infants since they are more prone to infection and also they have a tendency of pulling their ears. It is better to have ear piercing if your kid is old enough and decided to have it. I cannot wait that long, and I wanted to make her prettier. Maybe later when I get home I will check her ears and try put back her earrings. (Makulit na mommy).

Great Start

Part of our metrics at work is QA or Quality Assurance. It is not just about resolving customers issue but we should be able to resolve customer's concern while following certain guidelines. Mostly it includes

• how you communicate to the customer like showing empathy
• assuring the customer that you are there to help
• using customers name to make the call personal
• accurately logging the notes
• giving accurate resolution
• setting customers expectation
• being polite & respectful (khit naiinis ka na)
  
• giving reference number
• asking for any other concern
• etc.

Lately I've been getting very low QA and my TL asked me to make SMART goals to be able to cope up. Most of my mark down refers to giving Road Map, using customer's name (duh??), good rapport, use of AAA (Apologize, Acknowledge & Assure), active listening and effective use of questioning.

I told my TL I would be able to fix most of these but I would have a hard time with rapport and use of AAA. I am a quiet type of person and I don't really talk a lot and it is not in my personality to apologize specially if it is not my fault, hehehe. She said that she also have issues with her QA before when she was still taking in calls. It is just a matter of practicing it everyday until it becomes a habit. 

Well, good news, I just got my first QA for this year and I was able to get 92.47%. Our passing is 85% , which I am not hitting before. The subject of the email from our QA , Linette, says Week 1- Great Start. Every time I take a call now all of those weaknesses that I have are running on my mind, hehehe. And I am trying to at least make sure that I am giving out my best to be able to put in to action what our QA is looking for. 

It is really a Great Start and I am praying that everything else on my career will follow. Yehey!

1 Hour Lunch

January 4, 2010 - first Monday of the year. I'm back to work after a long weekend (days off from December 31 - January 3). I am not excited because an expectation was set that we will get more queue for this month. The forecast is right, the avail is not that long unlike before we can get 30mins.

Thank God that our request to have 1 hour lunch was now approved and will start this January. For preparation I bought a new toothbrush and toothpaste, lol. I can now eat without glancing on my watch and walk slowly going back to my station. It is something that I used to have from my previous job. I look on this as a good sign of a better things at work for this year.

Mano Po 6

Usually we watch a movie during Christmas. Since we failed to do it we decided to watch on January 1st. It was better since there are lesser people in the cinema. We watched Mano Po 6 at SM Southmall. It is a story of a mom who got separated from her children.  Truly nothing can be compared to a mother's love. This movie is something that can be line up on a mother's day. I give this movie two thumbs up!

Celebrating New Year at Mamu's New Kitchen

We celebrated Christmas at my mother-in-law, in which I was asleep during the Christmas eve. It was funny because I told my little David to sleep around 6pm so that he can woke up at 12midnight and open his gifts. I came from work on the night of December 24 and I did not sleep when I got home. I was too tired so that is why I was not able to wake up on Christmas eve.

Anyway, since we celebrated Christmas with my mother-in-law, I decided to spend new year with my mom. I was the cook, hehehe. I made the spaghetti and carbonara and also fried the chicken. Well again I was too tired after the cooking since I came from work on the night of December 31. I fall asleep around 12:45pm just before new year. I hope they enjoy the food that I cooked, hehehe. I was able to eat before sleeping so that's good, lol. Happy New Year!!!

Joanna, Joshua, David, Me & Mamu

Mamu's New Kitchen