ChinaBank Bad Customer Service

The link below is the requirement posted on Chinabank.com.ph to be able to open a chinacheck plus.

http://www.chinabank.ph/personal/pagedetail.aspx?id=A4BFCEED-565D-413B-8EA3-A238AD476ACE&link=20f445a8-3971-4b81-b42f-8c4a5aba7792

Because of the low initial deposit requirement I got interested since I needed it for my housing application. I was informed by my brother that he was able to open the said account at ChinaBank SM Bacoor without any hassle. He doesnt have an existing account with them but he was able to get the check including the passbook on the same day that he applied. So after my shift today I decided to go to Chinabank at SM Southmall since it is more convenient for me. I was shock because the customer service rep told me I should have an existing account with 20k balance for the past 6months. It was never mention on their website and my brother doesnt have an existing account. She refer me to her manager. I told the manager that my brother was able to open an account in SM Bacoor and he was not asked of the requirement they were asking me. And guess what he told me "Eh d pumunta ka don." He even asked me whats your business, which I didnt answer not bec. I dont have a business but because of my disappointment. They are both Chinabank and they were following different policy. It appears to me that what they have on their website is a false adverstisement. What really makes me disappointed as well is I was treated like a trash and not valued at all as a customer. It appears that they only offer good service to those client who have big savings account. The manager did not show any interest of helping me. Because of what happen I withdraw my remaining balance and open an account to a different bank. I hope their management will do something about these or else they will lose other clients as well. They should value all of their customers and treat them equal.