Start of Leadership

I've been so busy at work when I got promoted. It's been 5 months since my promotion but its only now I've start to feel how to become one (a leader). I was once an observer because my team was delayed due to business decision. I was given 6 agents for chat and email support while waiting for my own team. Not sure what is the real reason but my supposedly team was delayed again but this time with no date of when it will pursue or if I will even get that team that I applied for.

It's hard for me because when I moved to different LOB I don't have training. I came from a technical account and I moved to Order Management. This time no technical stuff, no troubleshooting. Though I processed order in technical support this time its different. It's more of taking care of the order and making sure our customer get it on time. Now I need to deal with new words like PO, Expedite, UPS (red, blue, orange), promised ship date, Cancellation of Order, Calling the plant, Status of order, Shipping status etc. Before complaints are "Why is my unit not working? ", "I don't want to do any troubleshooting just send me a replacement!" Now things are different, "Why did my order did not ship yesterday?", "What is the pricing and availability of this part?", "Where is this item manufactured?"

I just finished my training a couple of weeks ago and I started to feel more comfortable and accountable of my team. I started to better analyze our data. Feel the strictness of my boss (hirap ng nasasabon, hehehe) and started to make my team feel more of me. Now I need to make decisions not just for me but for my team and the company. I need to balance my decision and make sure the business is not affected. I knew I need to be there to support my team but I also need to follow rules and regulation. I need to have heart but more often than not I need to follow business rules rather than what I feel. (Hindi pwedeng nakakaawa kasi.) I need to be firm with my decision and there are times decision is something that you need to do impromptu. Its hard, tiring, mind boggling but I'm starting to like it.

I know there will be lots of struggles that I will encounter. Some would be discouraging and demotivating but I will never stop. I will never give up. I am an emotional person and this is the first thing I need to fight. When it comes to business you should not be controlled by your emotions. I just prayed that my heart would not be harden due to this. I pray to God to help me be a good leader at work and also at home. One thing I know for sure that I would not do. I will NEVER sacrifice my integrity for the sake of promotion or good things at work. I've waited 5 years to get this job with no hocus focus and I know I will succeed in doing things right. It might be slow but its sweeter. Like what I told some of my agents, "Do what is right and everything else will follow." Lord please be with me with this new journey of my life. 

Answered Prayers

God is so amazing and his love is really unconditional. Even though I'm not a perfect servant I have lots of answered prayers that I'm really really thankful. I remember when we planned for a second child we prayed 

for a baby girl since my first born is a boy. We have Rhaine now who will be 4 years old this year. 

We used to live at my mother-in-law's house and we prayed for our own. Here we are now living at our own 

house for almost two years. 

I've been praying for a promotion at work and I just got promoted to Team Leader Post a few days ago. 

Thank you Lord for your love and guidance everyday, thank your for my family, thank you for everything. My next prayer is to have our own car. yey!!! To God be the glory!

Habagat Experience

Cavite is one of the province greatly affected by the last "Habagat." I thank God that our area in Imus did not experience flood. But I have my own experience of the said flood near SM Bacoor Aguinaldo Highway. We are on our way home after our night shift. Wew... really an unforgettable experience. Here are some of our photos.

SM City Bacoor

Us riding a truck

Me ^_^

Top View

Meralco in Aguinaldo Highway

Overflowing

Yakimix Greenbelt

We just had another team building at Yakimix but this time in Greenbelt and not in Mall of Asia. We had a good time and I got really full. I hope we won again next month for another team adventure.

No More Facebook

I used to access my FB account at work since our computer at home got broken. But now with the coming of our manager FB is now banned. Huhuhu! Anyways, I do understand it. Now here's what I'm doing at work once in a while, making post in my blog, hehe. We just had a very stressful day today, too much heavy call volume. Good thing customer stopped calling in so here I am making this post, hehe. 

Schneider Electric Goes to Virgin Island Resort

Last May 5, was our company's summer outing. Its a good thing this time the resort is reserved just for SE employees, unlike last year which is too crowded. Although the day is short I would say it is fun. Although I was not able to completely loose wait... I was able to have the guts to wear swimsuit, hehe. Here are some of our pics.

Never Assume

"It's disappointing when your manager sees you as someone who is only applying for a post because you wanted to get out of the phone. It's demoralizing."


An effective leader should never assume. You should carefully observe what are your people wants and needs. Anyways.... I have to pick up and myself and continue dreaming... continue flying.... this will never stop me to go through my journey towards success. ^_^

Non-Diminution of Benefit

I've read online that the principle of non-diminution of benefits states that "any benefit and supplement being enjoyed by employees cannot be reduced, diminished, discontinued or eliminated by the employer."

 I've googled this kind of info since there is an issue at the office wherein the drop off points of our shuttle service will be removed. Instead everybody will just be service up to the gate of EPZA. I am not sure though if this can be considered a diminution of the said "benefit" since it is not on our contract. It is existing for I would say 4-5 years but still not on our contract. I will be greatly affected by this decision and definitely there is nothing I can do. Anyways, its not the end of the world, I want to be positive and hope to find the light at the end of the tunnel. I wonder how long this tunnel is, hehe.

BS Team Building at Tanza Oasis

This is our first team building for this year 2012. This time its not just our team but with the whole BS team. It was a short but a very fun day. After our shift last Friday we went straight to Tanza Oasis. Its my first time there and I did like the place. I hope I can go back and have a stay at their hotel.

Me at front of Tanza Oasis

Team Aviators and Team DiamondBack

Jump Shot

At the back of the hotel

Slide at the pool

For kids

Our Lunch

Playtime

CCC PLP Masquerade Christmas Party

The Invitation

My Shoes

My Nails

My mask

The arrival (hehe)

Cute Me

The Stage

The Venue (Tejeros Convention at Island Cove)

Our Hosts (Art and Maki)

Team Aviators (Best Team for the month of November

The food

Dinner Time

The yummy dessert

Nom nom nom

Jonald and Ynah

Best Mask Winner

Star of the Night

Picture picture

Our Team with some extras hehe

Exhausted... Bulalo Meal in Tagaytay after the party 

Free Bone Scan

Last Saturday our office conducted free bone scan to all employees. This is my first time and I really don't know how it works. Some of the info I read online says they would inject something then do a scan. Anyway I was the first one on the line, thanks to my friend who asked me to be there, (singit) hehe. They use a machine like the picture on the left. The nurse sprayed alcohol on my foot, I guess its not really required to do the scan, maybe this is if in case there is someone with dirty or bad smelling feet. After two minutes it was done, what I remember my score was negative 1.5., medium risk. Another nurse presented me a power point about bone and calcium. They are offering Anlene which is very helpful in strengthening bones and to avoid osteoporosis. I told her I am taking caltrate plus, she mention that residues from tablets/medicine can cause problem to our liver, drinking milk is still better. They give free taste of anlene and was selling a small box for P118. At first I though they would give those boxes for free. I did not buy it, I know the risk and I would just continue taking caltrate plus. My OB told me the injection that she give me every 3 months for me not to get pregnant lowers my calcium so she advises me not to forget taking caltrate plus. I also need to have regular exercise to help strengthen my bones. My only exercise so far is walking from our Subdivision's gate to our house every morning after work. I guess I need to do more work out and leave a healthier life style. 

Stress at Work

Its getting worser and worser everyday. I'm a type of employee who rarely absent. I value my job and make sure that I'm doing best. I make sure that I have integrity in what I do. For me it would not be an achievement if you get something through cheating or deceit. I am not a perfect employee but I fight fair and with this attitude I am expecting people around me to be fair too. Well, too much expectation really brings in frustration. World is not fair and I need to cope up. I am trying to control myself not to be swallowed by my own frustration or annoyance and transform into a non-productive employee. Every day is a struggle for me. I find my work place not healthy anymore. Sometimes I think whats the value of me working hard and doing things well. I tried applying outside our company but I have no luck.

With my salary, compensation and benefits I have no complain. But I guess being happy at work is not just about the money your taking home. I am looking for self fulfillment, but with whats happening (rumors, politics, resentment etc.) I am getting discourage. I'm loosing my spirit of eagerness to be a good asset to the company. I don't know how long I could cope up. I need a job to support my family and I cannot just leave. I thank God for my job but I also prayed to give me strength and patience. As for now all I can do is to pull myself off to work everyday and try to accept reality. 

Team Building in La Trobada

Last Saturday after our Friday night shift we went off to La Trobada in Tagaytay. I enjoy the fog as well as the cold weather. The food are good and I would say the price is affordable. I really enjoyed sipping the hot soup of bulalo. We ate sisig, chopseuy and of course my favorite squid. On our way home I bought blueberry cheese tart as pasalubong.

Performance Review

My company may not be the best worldwide but I would say one of the best amongst the company I've worked for. My most favorite benefit is the yearly bonus + the yearly increase. Your bonus will be based on the company's income while your increase will be based on your performance. I've been in the company for almost 3 years and I may not be that overwhelmed but I would say I am satisfied with what I am getting. So far this is the longest company I've worked with. I am hoping of getting a good career not just salary as I stay with APC. 

Google Adsense PIN

Yesterday I received a letter from Google. Wew, it is all the way from Mountain View, Ca. It was when my revenue reached about $9 something, I got a message from my adsense that I need to update my payment info. That include tax info, mode of payment and Adsense PIN is required. I just updated it and I selected Western Union for my mode of payment. Since I am outside the US there will be no tax. I am looking forward to reach $100 revenue to be have my first withdrawal.

One Week Absent

I am not use to being absent. Last year I was absent due to emergency but still I was able to achieve 100% reliability and I am proud of it. Until now my eyes are still red. I've been absent for the whole week now and I am hoping and praying that by Monday I will be able to go back to work. The ophthalmologist who check my eye says that sore eyes is more contagious than colds. Medicine doesn't really cure this disease but it just help from preventing bacteria from spreading. She told me I need to strengthen my health since it is our immune system that kills the virus. She gave me Ofloxacin to prevent inflammation and told me to take vitamin c.

Last Day of Work in 2010

Today is our last day of work in the year 2010. I am looking forward for a better career in the years to come. I can say this year of 2010 is very fruitful and I am happy with it. We are still waiting for our contract after becoming Gold Certified and I hope when we sign it we will have bigger smile. I don't know which path to go but it looks like destiny is bringing me where I need to be. I just hope in the future I would be able to work without a headset, not talking all day with different customer, hehehe. I still want more challenge when it comes to my career but I want something new. I pray to God to lead me so that I will go no wrong. 

Happy New Year everyone!

Christmas Party at Work

Last December 11 we had our Christmas Party at work. It was different from last year retro party, this time its like a family day. All of us are allowed up to bring 3 person, either family or friends. The venue was held at our basketball court. My son is excited to come when I told him Jollibee would be there. When we arrive my son saw the giant inflated slide and a small inflated balloon where kids can jump. Almost the rest of the party he was sliding and jumping. There are also goodies for kids like cotton candy, hotdog on stick and popcorn. There is also booth for small games like basketball and shoot the ring. Face painting for kids is one of the activity as well. My son actually had a glittered scorpion on his right arm. Chicken with spaghetti from Jollibee was served for everyone. Staff of Jollibee entertained us with their games and dance with Jollibee and Hetty. Overall I would say my kid did enjoy it but it doesn't feel like Christmas party to me. Its more of a fun fair for kids. I guess those employees who doesn't have kids will not really enjoy. Most of the employees are expecting party and not a family day. Anyway I am thankful that my kid did have fun. 

Gold Certified

At last! After reading a lot... (promise a lot of power points and knowledge base) I was able to pass Gold Certification at work. That is the 3rd level. First is bronze, 2nd is silver followed by Gold. Another movement in my career. One of my plan for next year is to have a morning shift. I guess it is no longer possible. As I undergo the process of Gold Certification I also have pending application for a Service Analyst Position in the morning shift. I guess it is God's will. I submitted that application since October and was about to be interviewed this December but was cancelled. One of my team mate says 'Once a tech, always a tech.' I am trying to change my path but I guess destiny is leading me where I need to be. Goodbye to morning shift... it will be another year of talking over the phone... wew.